Get in Touch With Our Support Team
We’re committed to providing exceptional customer service to all our players across Australia. Whether you have questions about your account, gaming options, responsible gambling resources, or technical issues, our dedicated support team is here to assist you promptly and professionally. Contact us through any of our available channels and we’ll respond within the timeframe specified for your chosen method. Last updated: January 18, 2026.
Contact Channels and Response Times
| Channel | Contact Details | Response Time |
|---|---|---|
| [email protected] | 24-48 hours | |
| Phone | 1300 656 557 | Immediate |
| Live Chat | Available on website | 5-15 minutes |
Department Directory and Support Categories
Our support structure ensures your inquiry reaches the right team quickly and efficiently for resolution.
- Account & Registration Issues – Username, password, verification problems
- Payment & Deposits – Transaction disputes, payment method assistance
- Responsible Gambling – Self-exclusion, limit setting, counselling resources
- Technical Support – Game malfunctions, browser compatibility issues
- Complaints & Feedback – Formal complaints, dispute resolution procedures
- Compliance Enquiries – Licensing information, regulatory questions